Luxury architectural bathroom interior
11 / TERMS & CONDITIONS

Terms &
Conditions.

Welcome to UCOMFORT. These Terms & Conditions govern your access to and use of the UCOMFORT website and the purchase of products and services offered through it.

EFFECTIVE DATE: 19 September 2026
01

About UCOMFORT

UCOMFORT is a premium bathroomware, kitchenware, sanitaryware, and accessories product solution provider serving customers in Bangladesh.

Our website allows customers to browse products, create accounts, add products to their cart or wishlist, place orders, and contact us regarding products and services.

Contact Information

Phone: +880 1898 451 100

Email: info@ucomfort.global

Website: https://ucomfort.global/

02

Acceptance of Terms

By using this website, you confirm that:

  • You have read and understood these Terms & Conditions.
  • You agree to comply with these terms.
  • The information you provide to us is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not misuse, disrupt, or attempt to gain unauthorized access to the website or its systems.

If you do not agree with these Terms & Conditions, please do not use the website or place an order through it.

03

Website Use

You may use the UCOMFORT website for legitimate personal, household, commercial, or business-related purposes.

You must not:

  • Use the website for unlawful activities.
  • Attempt to gain unauthorized access to our website, servers, databases, or systems.
  • Introduce viruses, malware, malicious code, or other harmful technology.
  • Interfere with the operation or security of the website.
  • Copy, reproduce, modify, distribute, or commercially exploit website content without authorization.
  • Use automated systems or bots to scrape, extract, or collect website information without our permission.
  • Submit false, misleading, fraudulent, or unauthorized information.
  • Place fraudulent or unauthorized orders.

UCOMFORT reserves the right to restrict or terminate access where we reasonably believe these Terms have been violated.

04

Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, measurements, colours, features, and other information displayed on the website are accurate and up to date.

However:

  • Product colours may appear differently depending on your device or screen settings.
  • Product images may contain decorative elements that are not included with the product.
  • Minor variations in colour, texture, finish, dimensions, or appearance may occur.
  • Product specifications may change due to manufacturer updates or improvements.
  • Availability may change without prior notice.

The actual product supplied may have minor differences from photographs or illustrations displayed on the website.

05

Product Availability

All products displayed on the website are subject to availability.

A product appearing on the website does not necessarily guarantee that it will remain available when you place an order.

UCOMFORT may:

  • Limit the quantity of products available for purchase.
  • Remove products from the website.
  • Change product specifications.
  • Suspend or discontinue products.
  • Correct product availability information.

If a product becomes unavailable after you place an order, we will contact you and may offer an alternative, allow you to cancel the order, or provide an applicable refund.

06

Prices

Product prices displayed on the website are subject to change without prior notice.

Prices may be affected by:

  • Supplier pricing
  • Import costs
  • Taxes and duties
  • Currency fluctuations
  • Promotional campaigns
  • Product updates
  • Business or market conditions

Unless specifically stated otherwise, applicable delivery charges, installation charges, service charges, taxes, or other additional costs may not be included in the displayed product price.

The applicable price and charges will be communicated or displayed during the ordering process.

07

Promotions and Discounts

UCOMFORT may occasionally offer:

  • Discounts
  • Promotional prices
  • Coupons
  • Special offers
  • Seasonal campaigns
  • Bundle offers
  • Limited-time promotions

Promotions may have specific terms, conditions, validity periods, product restrictions, quantity limitations, or eligibility requirements.

Unless otherwise stated, promotional offers cannot be combined with other offers.

UCOMFORT reserves the right to modify, suspend, or terminate a promotion where necessary.

08

Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may contact you to verify:

  • Your name
  • Phone number
  • Delivery address
  • Product selection
  • Quantity
  • Payment information or method
  • Other information necessary to process the order

An order may be cancelled or declined if:

  • The product is unavailable.
  • Product information or pricing was displayed incorrectly.
  • We are unable to verify the order.
  • The delivery address cannot be serviced.
  • We reasonably suspect fraudulent or unauthorized activity.
  • There is an operational or technical error.

If we cancel an order for which payment has already been received, we will arrange the applicable refund in accordance with our refund procedures.

09

Order Confirmation

After placing an order, you may receive an order confirmation by phone, email, SMS, WhatsApp, or another communication method provided by UCOMFORT.

An order confirmation does not necessarily mean that the order has been dispatched.

Orders may be subject to verification and product availability.