Luxury architectural bathroom interior
10 / PRIVACY POLICY

Your privacy.
Protected.

Welcome to UCOMFORT. We respect your privacy and are committed to protecting the personal information you share with us.

EFFECTIVE DATE: 19 September 2026
01

About UCOMFORT

UCOMFORT is a premium bathroomware, kitchenware, sanitaryware, and accessories brand serving customers in Bangladesh. Our product categories may include bathroom products, basins, faucets, commodes, shower products, geysers, mirrors, bathroom accessories, kitchenware, and related lifestyle products.

For privacy-related questions, you can contact us at:

  • Phone: +880 1898 451 100
  • Email: info@ucomfort.global
  • Website: https://ucomfort.global/
02

Information We Collect

We may collect different types of information depending on how you interact with our website and services.

A. Personal Information

When you create an account, place an order, request information, contact us, or use certain website features, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • Company or organization name, where applicable
  • Account login information
  • Order and purchase information
  • Product preferences
  • Information you provide when communicating with our support team

B. Payment Information

If you make a purchase through our website, payment information may be processed by the relevant payment service provider. Where applicable, UCOMFORT may receive information necessary to confirm and manage your payment, but we generally do not directly store complete payment card details such as your full card number or security code. Payment providers may have their own privacy policies and terms governing the processing of your information.

C. Technical and Usage Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Products viewed
  • Date and time of visits
  • Referring website or source
  • Website interactions
  • General location information derived from your IP address
  • Cookies and similar technologies

This information helps us maintain website security, improve performance, understand customer behaviour, and improve our products and services.

03

How We Use Your Information

UCOMFORT may use collected information for legitimate business and operational purposes, including:

  • Processing and fulfilling orders
  • Delivering products
  • Managing customer accounts
  • Providing customer support
  • Responding to enquiries and requests
  • Confirming orders and payments
  • Providing warranty and after-sales support
  • Assisting with installation or product-related services
  • Processing returns, replacements, or service requests
  • Improving our website and customer experience
  • Understanding product demand and customer preferences
  • Preventing fraud, abuse, and unauthorized activity
  • Maintaining website security
  • Managing business records
  • Sending service-related communications
  • Sending promotional communications where permitted and where appropriate consent has been obtained
  • Measuring the effectiveness of our marketing activities
  • Complying with applicable laws and legal requirements
04

Cookies and Similar Technologies

UCOMFORT may use cookies and similar technologies to improve your experience on our website. Cookies may help us:

  • Keep items in your shopping cart
  • Remember account or website preferences
  • Understand how visitors use our website
  • Improve website functionality
  • Measure website performance
  • Provide relevant advertising and marketing
  • Analyze the effectiveness of our campaigns

You can configure your browser to block or delete cookies. However, disabling certain cookies may affect the functionality of some parts of our website.

05

Account Information

If you create an account on UCOMFORT, you are responsible for maintaining the confidentiality of your login credentials. Please notify us promptly if you believe your account has been accessed without authorization. You may be able to access, update, or correct certain account information through your account or by contacting our support team.

06

Orders and Delivery Information

When you place an order, we use the information you provide to process and fulfill that order. This may include sharing necessary information with:

  • Payment service providers
  • Delivery and logistics partners
  • Installation or service providers
  • Relevant suppliers or business partners where necessary to fulfill your request

We only intend to share information that is reasonably necessary for the relevant service or transaction.

07

Marketing Communications

With your permission, or where otherwise permitted by applicable law, UCOMFORT may contact you about:

  • New products
  • Product launches
  • Special offers
  • Discounts
  • Promotions
  • Catalogue updates
  • Services and support
  • Company announcements

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly. Please note that you may still receive essential transactional or service-related communications, such as order confirmations, delivery updates, account notifications, and warranty communications.

08

Sharing of Information

UCOMFORT does not intend to sell or rent your personal information to third parties. We may share information with trusted third parties when reasonably necessary to operate our business or provide services to you, including:

  • Payment processors
  • Delivery and logistics companies
  • Technology and hosting providers
  • Website and analytics providers
  • Marketing and advertising service providers
  • Customer support and service providers
  • Professional advisers
  • Government authorities or law-enforcement agencies when legally required

Third-party service providers may process information on our behalf and may be subject to their own privacy policies and legal obligations.

09

Analytics and Advertising

We may use analytics and advertising technologies to understand website usage and measure the effectiveness of our marketing campaigns. These technologies may collect information such as:

  • Pages visited
  • Products viewed
  • Website interactions
  • Device and browser information
  • Advertising interactions
  • General geographic information
  • Conversion and transaction-related information

Depending on the technologies implemented on our website, these services may include tools provided by third-party platforms such as Google, Meta, or other analytics and advertising providers. You may be able to control certain advertising or tracking preferences through your browser, device settings, or the relevant third-party platform.

10

Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

However, no website, online service, or electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The length of time we retain information may depend on:

  • The purpose for which it was collected
  • Our business requirements
  • Customer-service requirements
  • Warranty and transaction records
  • Legal and regulatory obligations
  • Dispute resolution
  • Fraud prevention and security requirements

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.

12

Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources. UCOMFORT is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party service before providing them with personal information.

13

Children's Privacy

Our website and services are intended for a general audience and are not specifically directed toward children. We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

14

Your Privacy Rights

Depending on applicable law, you may have certain rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Object to certain uses of your information
  • Request restriction of certain processing
  • Opt out of promotional communications
  • Ask questions about how your information is processed

Some of these rights may be subject to legal or operational limitations. To exercise a privacy-related right, please contact us using the information provided below.

15

Changes to This Privacy Policy

UCOMFORT may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Website functionality
  • Business operations
  • Technology
  • Legal or regulatory requirements

When we make changes, we will update the Effective Date shown at the top of this page. We encourage you to review this page periodically to remain informed about how we protect your information.

16

Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way UCOMFORT handles your personal information, please contact us:

UCOMFORT

Phone: +880 1898 451 100

Email: info@ucomfort.global

Website: https://ucomfort.global/

We will make reasonable efforts to review and respond to privacy-related enquiries in a timely manner.

17

Acceptance of This Privacy Policy

By using the UCOMFORT website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the website and its services.