Information We Collect
We may collect different types of information depending on how you interact with our website and services.
A. Personal Information
When you create an account, place an order, request information, contact us, or use certain website features, we may collect information such as:
- Full name
- Phone number
- Email address
- Billing address
- Shipping/delivery address
- Company or organization name, where applicable
- Account login information
- Order and purchase information
- Product preferences
- Information you provide when communicating with our support team
B. Payment Information
If you make a purchase through our website, payment information may be processed by the relevant payment service provider. Where applicable, UCOMFORT may receive information necessary to confirm and manage your payment, but we generally do not directly store complete payment card details such as your full card number or security code. Payment providers may have their own privacy policies and terms governing the processing of your information.
C. Technical and Usage Information
When you visit our website, certain technical information may automatically be collected, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Products viewed
- Date and time of visits
- Referring website or source
- Website interactions
- General location information derived from your IP address
- Cookies and similar technologies
This information helps us maintain website security, improve performance, understand customer behaviour, and improve our products and services.